It is the goal of the Santa Barbara County Special Education Local Planning Area (SBCSELPA) that the information on its website be accessible to individuals with mobility, visual, hearing, or cognitive disabilities.
The SBCSELPA is making good faith efforts to ensure the website complies with Section 504 of the Rehabilitation Act of 1973 and its implementing regulations at 34 C.F.R. Part 104, and Title II of the Americans with Disabilities Act of 1990 and it implementing regulations at 28 C.F.R. Part 35, by using World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.
If you use keyboard/mouse alternatives or other assistive technology (such as a screen reader, eye tracking device, voice recognition software, etc.) and have difficulty addressing information on our website, please contact us at 805-683-1424. We ask that you provide the URL (web address) of the material you tried to access, the problem you experienced, and your contact information. Be sure to include your name, email address and telephone number so we can contact you to address the problem and, if appropriate, provide the information in another format.
Please note that some pages on the SBCSELPA website provide links to third-party sites, which are not within the SBCSELPA’s control and may not comply with accessibility standards. The SBCSELPA is not responsible for the content or accessibility of third-party sites.
Website Accessibility Concerns, Complaints, and Grievances
The SBCSELPA will process complaints or grievances alleging violation of the Americans with Disabilities Act or Section 504 of the Rehabilitation Act related to the accessibility of any official SBCSELPA web presence that is developed by, maintained by, or offered through the SBCSELPA, third-party vendors, or open sources.
Who May Complain?
A student, parent, or member of the public may file a complaint or grievance.
How is the complaint submitted?
The individual may complain directly to the SBCSELPA Director or to the website manager. Complaints may be submitted orally or in writing, via email, or by completing the Website Accessibility Complaint Form.
To file a complaint or grievance regarding the inaccessibility of the SBCSELPA’s public website content, submit a description of the problem, including:
- Date of complaint
- Description of the problem encountered
- Web address or location of the problem page
- Solution desired
- Contact information in case more details are needed (email and telephone number)
The SBCSELPA Director or website manager who receives this information will review the complaint and address it in a timely manner. Once the SBCSELPA is notified of inaccessible content, the appropriate individual(s) will respond promptly to give the reporting party access to the information. The complainant should be given access, whenever possible, before an investigation of the complaint is completed.
The complaint with be investigated by the SBCSELPA Director or designee. Normally a complainant will be contacted within 5 working days of the SBCSELPA’s receipt of the information. The SBCSELPA Director will generally follow these procedures:
- Investigation of the complaint will be completed within 15 working days. Extension of this time may be approved by the SBCSELPA director.
- The investigator will prepare a written report of the findings and conclusion within 5 working days of completing the investigation.
- The investigator will notify the complainant of the findings and conclusions and any actions to be taken as a result of the investigation.
- A record of each complaint will be maintained at the SBCSELPA office. The record will include a copy of the complaint, the report of findings from the investigation, and the disposition of the matter.
Complaints may be emailed to lfernandez@sbceo.
An oral complaint may be made by calling 805-683-1424 or visiting the SBCSELPA office during business hours.